Refund policy
Last updated 25 October 2026
Each Soulstamp reading is digital content that is delivered as soon as your payment is confirmed. Because of this, refunds are limited to the cases below.
When we will refund you
- You paid but your reading did not load and we cannot fix it within a reasonable time.
- You were charged twice for the same reading.
- The reading is materially different from what the page described.
- You are within 14 days of purchase and have not yet received the reading.
When we will not refund you
Once your reading has been shown to you, we do not offer refunds for a change of mind or because you did not find the matches useful, since the content is entertainment and has been delivered.
How to ask for a refund
Email katherineairalo0@gmail.com with the date of your purchase and the email address you paid with. We will reply within 5 working days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 working days, depending on your bank.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law.